shipping and returns

We provide FREE SHIPPING on all orders over $100 within Australia!

 

For all orders under $100 shipping is calculated by the weight of your purchase. The Tartan Fox does not pay for shipping of exchanged items and original shipping is non refundable.

If you are outside Australia, shipping is also determined by the weight of your purchase. Shipping will be calculated in the cart before you commit to your purchase.

Returns and Exchanges

Please notify us immediately if you wish to return your item. This can be done by using the contact form or phoning the store.

Returns are only available on full priced items and they must be returned to the store within 14 days of purchase.

Garments and footwear will be assessed for refund once they are received at the store. All items must be unworn and in condition to be resold. They must still have tags attached and in original packaging.

Sale items can be exchanged for a different size or item of equal or lesser value, no refund will be issued.

Gift vouchers bought online can be used in store but Gift Vouchers purchased in store cannot. Please contact us should you wish to do so as special codes need to be created.

Unfortunately our system cannot work on a zero value purchase. Please contact us should this be problematic.

*Please note Winter boots attract a surcharge to assist with the cost of shipping. Those things are heavy.